Business IT Services

Premier Networks
Support - Why Premier Networks

Premier Networks:
we use our four disciplines to provide the best outsourcing investment.

Honesty:
PREMIER NETWORKS UK Ltd gives every client a guaranteed level of service. We are judged by our reaction time when things go wrong and our ability to fix it. By carrying out monthly health checks on your system, we tell you what level of support your business really needs.

We aim for honesty all the way down our service line. Honesty about what time we can get to you. Honesty about what level of package you need. Honesty about what is wrong and how long it will take to fix it. Honesty about how good your system is and what it will cost to support.

Service:
Our help desk is the first port of call for our clients. Once they experience a problem they ring us. We try to fix all problems over the phone or by remote access to the client's system. This works in 85% of cases and the time savings for our clients are huge.Our contracts reflect the needs of your business. This may mean just helpline access plus the occasional visit when required, or you may need a call-out service to keep your system fit. Our free, diagnostic IT health check allows us to design the level of service that suits you best.

Knowledge:
Our team of technicians are Microsoft certified, trained to understand not only computers, but also the people and businesses who rely on them. This means we employ human beings who speak in more than grunts and jargon - and who know their stuff.

We also encourage our technicians to form relationships with their clients. We allocate a senior and junior IT technician to each company and they become the clients' part-time IT department. So, we always have two people who know each infrastructure and the people who use it.

Speed:
When we cannot fix a problem over the telephone, or via remote access, we guarantee to have a technician at your site within four hours. However, depending on location, we aim to be quicker than that!

On the rare occasions our arrival is going to take longer, we call the client and tell them exactly when we will be there, allowing them to plan accordingly. We know that each minute an IT system is down means business hours lost and potential harm to your performance and reputation.