Business IT Services

Premier Networks
Support - Contract Support

Contract Support:
Premier Networks UK Ltd provides cost effective support & outsource solutions for many businesses. Our Contract Support Plans have been designed to offer a level of service that suits the needs of your business. As standard with all our Contract Support Plans, we guarantee that all our specialists are industry- experienced, trained and dedicated individuals. We constantly deliver guaranteed response times, maintaining your business`s productivity.

Advantages:

  • Predictable, fixed costs made more manageable by a monthly payment plan.
  • 24 hour telephone support for any issues that arise day-to-day.
  • Access to Gold, Silver and Bronze discount rates for all planned work.
  • A cost effective alternative to employing a full-time I.T professional.
  • Premier Networks UK Ltd provides a service, not an individual, so you have access to a wider range of skills.
  • Regular contracted visits allow for preventative maintenance.
  • Regular contracted visits that can be used to plan upgrades and development, which maintains your competitiveness.

Gold Plan:

  • The Gold Plan allows you to receive the highest service level of support.
  • The Gold Plan has the following extra benefits:
    Priority Service - Gold Plan clients are serviced before any other client. Extended Service Hours - After hours and weekend service are included in contracted price. Quarterly equipment and software check up - to reduce the risk of system problems. 24 hour, 7 days per week Support Line.
  • No travel charges.

Silver Plan:

  • The Silver Plan allows you to receive a guaranteed level of support.
  • The Silver Plan has the following extra benefits:
    Service Hours - Monday to Friday between 9am and 5pm, are included in contracted price. Extended Service Hours - After hours and weekend service incur additional charges.Semi yearly equipment and software check up - to reduce the risk of system problems.24 hour, 7 days per week Support Line.
  • No travel charges within a 50 mile radius.

Bronze Plan:

  • The Bronze Plan allows you to receive a "Pay as you go" support service.
  • The Bronze Plan has the following extra benefits:
    Priority Service - contracted clients are serviced before other clients Yearly equipment and software check up - to reduce the risk of system problems. 24 hour, 7 days per week Support Line.
  • Reduced rates - lower hourly rate and standard charges for contracted clients.